Block Management Specialists based in Southampton covering the UK

Our Mission:

Our mission is 'to assist client residential management companies and their directors to manage their properties and to help them run their management companies in a prudent manner ensuring that risk mitigation is maintained at all times'.

Our Motto:

Our motto is 'Service and Protection'. 'Service' because we serve the needs of our client companies, directors and all lessees. 'Protection' because we strive to ensure that the interests of our client companies, directors and all lessees are protected at all times from unnecessary risk, however it may arise.

Introduction

HMS Property Management Services Limited provides management services to residential apartment/flat management companies formed on behalf of the lessees of those apartments/flats. Lessees of such properties normally have their own full-time occupations and other pressures on their personal time.

Nevertheless, a number of them will need to be directors of their own apartment/flat management company which has the responsibility of ensuring that all lessees are treated fairly, service charges are collected, insurance is maintained, fire regulations are adhered to, property is maintained, etc. The list is quite long. The responsibilities of being a director of such an apartment/flat management company are onerous and many lessees may not wish to undertake such a task. It is, however, possible to ease the burden of accepting such a responsible role. Key tasks can be delegated whilst overall control is retained.

Managing Agents

Delegation to a trustworthy property management company, authorising them to act in the capacity as managing agent, capable of removing the hassle from the lessees' apartment/flat management company, is an excellent option for many lessee directors. The problem is identifying which property management company offers a safe pair of hands for the directors to entrust the management of their property to, and who can help them run their management company.

If such a property management company is found and appointed, all lessees, especially the lessee directors, will benefit - more lessees will be prepared to be appointed as directors, lessees will be proud that their property is being managed correctly, and a general sense of well-being permeates the atmosphere within the property. Should an unfortunate event occur, such as a lessee not paying a service charge, the action that will need to be taken is not personal because it will be the appointed property management company that undertakes all contact with the non-compliant lessee.

Many directors may have had unfortunate experiences with property management companies purporting to be a Managing Agent but failing to provide the service that was promised. Service may have appeared non-existent, keys may have been lost, phone calls not returned, service standards not put in place, property inspections not carried out... and yet fees are taken from the apartment/flat management company account without the directors' express permission. Despite all of this, the directors remain responsible for all aspects of the property including the potential action or non-action by the appointed managing agent.

A Better Way

Directors will quite rightly conclude that there must be a better way.

There is - the managing agent services must be on hand all of the time and no longer than a maximum of two to three hours away from any client.

The service must be personal, exceptional and undertaken by staff who understand the law, insurance, property issues and financial service matters, and who abide by an agreed code of conduct. For more information, see the section regarding the expected conduct of a managing agent on our Important Information page.

HMS Property Management Services Limited ('HMS') is such a company. It is a company for discerning clients, offering exceptional service at competitive rates. Staff include a solicitor, a Fellow of the Chartered Insurance Institute and a professionally qualified operations director. HMS focuses solely on residential apartment/flat property management and does not dilute its services by being involved with other forms of property management.

The HMS motto is 'Service and Protection'.

Quite simply we offer a holistic property risk management service to the directors of residential apartment/flat management companies, allowing them to retain overall control but ridding them of the onerous duties that need to be undertaken whilst providing them with continuous peace of mind.

The content of this website will guide you through all you need to know about HMS and what we can do to help you.

We hope you will become both a satisfied client and an advocate of our services.

Who Are We?

HMS exists to run residential apartment/flat management companies in an efficient, professional, pro-active, personal and cost-effective manner. We can act as both company secretary and managing agent for your management company. We will tailor our service to suit your company's needs. We recognise that not all leases are the same and therefore are able to adapt accordingly.

Although we are based in the Southampton area, we are able to provide our services across a wide area, provided we can be on the scene within a maximum of two to three hours. Our service standards are important not only to our clients but also to our pride, so we will consider very carefully any request to manage a property outside of our normal operating zone. It would not be right or proper to jeopardise the standards we currently uphold.

The directors of HMS have over 40 years' experience in business. That experience includes Financial Services Authority regulated business and the running of multi-million pound operations as well as a currently practising solicitor. Our experience over the years places us in an enviable position to be able to manage your property and help run your management company.

When you engage us you are acquiring a broad range of relevant, independent, focused and objective skills. We give you confidence and peace of mind and you can be sure that any frustrations from previous experience of managing agents will be removed.

In order to manage your property, our services generally include:

Management accounts preparation
Annual budgeting
Service charge invoicing and collection
Bank account management
Company secretarial service
Property inspections
Supplier sourcing
Maintenance supervision
Insurance co-ordination
Other services

The benefits of appointing HMS

For information on our block management services, call HMS Property Management Services Ltd.

023 8066 8685

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